Once you have verified this information click on the Checked and confirmed box and click OK. You will receive a window asking you to verify the following conditions. Double click on the nettool folder and double click the file BrotherNetTool.exe.ĥ.
This will create a folder called nettool.Ĥ. When the decompression is complete click OK. If you did not choose to 'Run' the program during the download, then locate and double-click on the nettool_XXXX.exe file.ģ. XXXX is a series of numbers usually denoting the revision version of the program. A zip self decompression window will launch, click on DECOMPRESS(X). Download the Network Connection Repair Tool from the Brother website: Ĭlick here f or instructions on how to navigate the Brother website to download the software.Ģ. To download and use the Network Connection Repair Tool, follow the steps below:ġ. This utility is available for Windows XP or later. This utility will automatically locate and update your device's network address within your driver which will restore your printing or scanning ability. Please click " Accept as Solution" if you feel my post solved your issue, it will help others find the solution.Ĭlick the " Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!If you were able to print or scan over your network but have suddenly lost this ability, Brother has designed a utility to assist in restoring printing or scanning capability with minimal user interaction. If the solution provided worked for you, please mark accepted solution for this post. Install the latest version of PSDR 5.0.2 using this link.
Try uninstalling the print and scan doctor from your PC and install the latest version of print and scan doctor and check if it helps. If the issue still persists after trying out the steps. This should allow you to run the Print and Scan Doctor and resolve your issues. If you are still unable to open the Print and Scan Doctor, click on the Processes tab and do the same with anything that has HP in the name. Press Ctrl, Alt, and Del on your keyboard at the same time.Ĭlick on the Print and Scan Doctor listed. Please provide the printer model to assist you better.Īs you mentioned you have issues opening print and scan doctor on your PC.įirst, to close your other instance of the Print and Scan Doctor: I understand you are getting error Another instance of this application is already running when you open the print and scan doctor on your PC.ĭid you make any software or hardware changes to your printer or PC?
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